Well, as several stated, Digital Theatre did respond, and it would seem that the support staff guy, Jonathan Ware, is up and at ’em pretty early on a Monday, as I got the email at about Midnight Sunday. So thumbs up to him, and to his adept handling of my rather pissy letter. But thumbs down to the false advertising (in my perception, anyhow) on the part of Digital Theatre. As you’ll recall, I was unhappily surprised when I learned that for a purchase of either an SD or HD download of one of their productions, you have a one-time redemption code for viewing on the Samsung SmartTV. Of course, not many may even have this type of TV, so possibly only a small fraction of the fandom will be affected or disappointed as I am, but it does seem that the TV App is indeed a one-time deal, or at least, a 48 hour deal, and then it’s back to the computer viewing. Here’s Jonathan’s response:
Thanks for your note, and your useful feedback. I’ve forwarded this onto our Marketing Team to look into.
The current version of the our Samsung SmartTV app is the first time our productions have been available off the desktop and in the living room. As this is the first stage of the App’s roll out, the ability to view films on the SmartTV is a one-time bonus for anyone purchasing an SD or HD Download. As you’ll have read, upon redemption the production is available to view in your library for 30 days, with an active period of 48 hours upon the first playback. Within this period, you can you [suspect he meant “view”] the production as often as you like.
We hope to offer unlimited access to our productions through our Samsung SmartTV app in the future. In the meantime, your films remain available as always straight from DigitalTheatre.com, the Desktop Player and our IOS app.
So it was a prompt reply, and a good job at placating a politely irate consumer, but the fact remains, it isn’t really represented as such on their website. Only after you actually attempt to stream to the TV do you find out that it’s a limited time frame, and therefore I think it would be best for them to change the wording on the website to reflect that it’s a “one-time bonus” rather than a regular feature. Here’s my response:
SO… maybe time to shop laptops.
On the plus side, Hubby reacted to this new plan with merely a threat that he’ll be shopping for his fourth bass guitar if I proceed. LOL